FAQ: Frequently Asked Questions
We answer the most frequently asked questions we receive. If this does not answer your questions, please do not hesitate to contact us.
- I'm outside Caracas. Can you ship my order?
Yes. We ship your order to wherever you are.
We work with Liberty Express in Caracas, they ship by air and within 8 days it will be delivered to destinations in the European Union, the United States and some Latin American countries. Shipping costs are between $20-$40.
If the destination is outside of these countries, it would be sent to Madrid and the connection is made there. In this case, the shipping costs Madrid-destination X and the days that delivery takes are added. We will contact you and we will always be attentive to the shipment.
If you are in another state of Venezuela, we will send your order via MRW. Domestic shipping will be free after $200.
- How can I know my child's size?
As soon as your purchase is confirmed, we will contact you to ask for some simple measurements with which we will ensure that the order is perfect.
If your order is a gift or you don't need it to be custom made, you can choose the size using our size chart.
- If it doesn't fit, do you fix it?
If the mistake was ours, of course we will fix the suit.
If there was an error with the measurement, we are sorry but we will not be able to fix it. We will be as specific as possible when giving you instructions and if you need to connect via video call we will gladly guide you through the process to avoid misunderstandings.
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What happens if I receive my order and I no longer want it?
Your order will be made especially for you, so please be sure of what you are ordering, as we do not keep stock and do not accept returns.